Refund Policy

Effective Date: 19-Sep-2025

1. Introduction

At My Insurance Services, we are committed to providing secure and reliable payment services for your insurance needs. This Refund Policy outlines our practices regarding cancellations, refunds, and any applicable fees. By making a payment through our platform, you agree to the terms of this Refund Policy.

2. Applicability

This policy applies to all insurance bill payments, services, fees, and transactions made via myinsuranceservices.online. It does not override the specific terms in your insurance contract or policy document, which may have their own cancellation or refund rules.

3. Cancellation of Payment by Customer

You may request cancellation of a payment if it has not yet been processed or forwarded to your insurer.
If a cancellation is made before processing, you may be eligible for a full or partial refund, subject to deductions such as administrative or processing fees.
Once a payment has been applied to your insurance policy, refunds will follow the insurer’s terms and conditions.

4. Refunds

Refunds will be processed via the same payment method used, unless otherwise agreed.
Certain fees (e.g., non-refundable administrative or processing charges) may be deducted from the refund amount. These will be disclosed when you request cancellation.
Refunds are generally processed within 7–14 business days of receiving your request, though processing times may vary depending on payment method or banking regulations.

5. No Refunds / Non-Refundable Situations

Refunds may not be available in the following circumstances:

After payment has been successfully applied to your insurance policy.
Where the insurer has already allocated funds toward coverage or claims.
For periods during which coverage has already been provided.
Where policy documents specify certain payments or premiums as non-refundable.
If cancellation is due to misrepresentation, fraud, or breach of terms by the policyholder.

6. How to Request a Refund or Cancellation

To request a refund or cancel a payment:

Contact us via email at info@myinsuranceservices.online, or through our website’s refund request form (if available).
Provide your payment reference number, policy number (if applicable), date of payment, reason for cancellation, and any supporting documents.
Once we receive your request, we will confirm eligibility and, if approved, process the refund in accordance with this policy.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on myinsuranceservices.online with a new Effective Date. Continued use of our services after updates indicates acceptance of the revised policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

My Insurance Services
Email: info@myinsuranceservices.online